IT'S A LITTLE DETAILS THAT ARE VITAL LITTLE THINGS MAKE BIG THING HAPPEN
DOING RIGHT THINGS NOW THAT COULD SAVE YOUR BUSINESS AFTER COVID-19
HOW YOU SELL & PROCESS MATTERS IT MATTERS MORE HOW YOUR CUSTOMER ENGAGE
Coronaviruses are a large family of viruses that cause respiratory illness in humans and animals. The novel coronavirus (COVID-19) was first reported in December 2019, in Wuhan City, China.
Its symptoms are; Respiratory issues, shortness of breath and breathing difficulties, fever, cough, etc. In more severe cases, the infection can cause pneumonia with the severe acute respiratory syndrome, kidney failure and may lead even to the death of the infected person.
More information regarding the symptoms can be accessed here
Standard Prevention Recommendations: Regular hand washing, covering mouth and nose when coughing and sneezing, avoiding touching your eyes, nose, and mouth with unwashed hands. Avoid close contact with anyone showing symptoms of respiratory illness such as coughing and sneezing.
There is much speculation regarding the next stages of COVID-19 which could have on society, both personally and professionally. There is also a growing concern from salon and spa owners on what steps should be taken to protect their staff, their clients and themselves from the adverse effects of the virus.
We recommend that salon owners, managers, and team members work together with transparency and open communication, to understand the specifics of the virus, as well as develop strategies to improve healthcare and business security.
While most of us know that there is no 100% preventive strategy, however, there are certain best practices that can be put in place to facilitate the health and wellbeing of all individuals stepping inside your salon and spa.
The health of your salon and spa team is a much-discussed issue at present. There are certain actions that salon and spa owners and managers should consider keeping in mind at the time of team and staff management during coronavirus. The initial priority should be producing COVID-19 guidelines for your team to follow.
First, it is required to communicate with all your team members to report to the respective location at their scheduled time. You may need to take the assurance from the respective employee on their re-joining. Communicate with your salon and spa team in advance that anyone who exhibits symptoms will be sent home immediately.
Provide adequate training for all your salon and spa team members on preventing contamination, when they join back.
Ensure that your salon and spa sick leave policies are flexible and consistent with public health guidance. Introduce a policy for team members who arrive sick, or who become unwell during work hours.
In case of shutdown extends for your salon and spa business, you can consider the past performance of your salon and spa staff to calculate the pro-rata basis compensation.
If you find low client footfall even after your business operation resumes and all your staff joins back, you may implement the forced leave policy and operate with the minimum number of required staff.
Institute staff travel guidelines, such as notifying the manager when planning to travel and providing health assessment upon return. Ensure all salon owners/managers should comply with the above actions and practices.
Many salons and spa maybe experiencing high client footfall and it is required for them to plan to cater the client rush. Plan and divide the responsibility for e.g., there will be one person only who will be doing the head wash, others will be making the cuts. Ensure that you rotate the job of each staff.
Make it mandatory for all your Employees to follow the hygiene and sanitation at all the time. Prepare your standard of hygiene on a chart and paste on the salon wall or place a tent card so that all visitors can be aware of them. Ensure that you have enough disposables gloves, mask, etc. available in your stock
The health and wellbeing of clients who visit your salon and spa is also a much-discussed issue at present. There should be a list of actions that salon and spa owners, managers and other team members should consider regarding client management and communication for their salon and spa.
Communicate your clients to postpone their appointment ahead of time if they are feeling unwell
Posting a reminder on your salon’s Facebook and the Instagram page or adding it to the SMS appointment reminder SMS that clients receive from your salon and spa management software on your reopening date and times
Install no-touch disposable containers in the workplace. Work with your salon and spa team to develop unified answers to questions and queries that clients may have. For example, what to say when asked what precautions your establishment is taking regarding the safety of clients, or what to say to a client who is concerned about a nearby client’s health.
Prepare a handout on your hygiene and sanitation standards and hand over to the client to review. You can also make videos on your hygiene and sanitation standard and post it on your official Facebook or Instagram page for your client review. It is also strongly recommended that you have these client guidelines in writing, in case a customer requires further information.
Ensure that you take feedback or comments from your clients who walk-in and take services. Review those feedback and work on gap areas, if any. Make sure that you have enough stock of disposable including masks, sanitizers for your customers
Don’t try to take all the thoughts, responsibilities and planning alone. Your salon and spa team, your colleagues and your family are there for you. If you feel confused, reach out to them. They can help you cope with the unpredictable business of your salon and spa.
Prepare your salon and spa COVID-19 game plan
Although we can’t predict what will happen in the upcoming weeks and months, together with your salon and spa team, plan for how your salon or spa will deal with COVID-19.
What you need to do immediately
What you might have to do in a worst-case scenario
Invoay software users can keep their team up to date with scheduled changes by using the Invoay Pocket Mobile App. Make sure that all team members have downloaded and set it up on their phones.
Closing a salon and spa business is never an easy decision. And closing for something so drastically out of your control can be very difficult. As the coronavirus COVID-19 situation intensifies, we find that more and more businesses are having to temporarily shut their doors for the betterment of their community.
Give them positive assurance and share openly your current situation. Plan finance distribution with all your employees
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Since the COVID-19 situation has started, we have seen a significant uptake of salon and spa professionals availing of the interactive training that Invoay Software provides for all our salon and spa business clients. All you have to do is go to the https://helpdesk.invoay.com and raise a ticket for the training.
Non-Invoay Software Clients looking for more actions you can take while your salon and spa is closed can avail of our free product demonstrations, which features a wide range of features and business benefits to help strengthen management and marketing for their salon and spa business.
We know there is a lot to take in, and that knowing where to start is tough. We recommend sharing this article with your salon and spa team and let them go through and discuss all points. From there, see if you can delegate some of the actions and then start chipping away at tasks.
Together, we can weather this storm and get you back to what you do best: make people look great and feel fantastic!
This article, while written by the Team at Invoay Salon Software, does not constitute financial or healthcare advice. For advice on your specific situation, Invoay recommends consulting a qualified professional directly.
To keep up to date with the latest information regarding COVID-19, we recommend following the World Health Organization website.