Position title
Software Specialist - Technical Support Engineer - New Delhi
Description

Acting as the lead point of contact to clients & delivering service via phone, remote connection, email or client-side. Daily activities include gathering customer queries related to product features, hardware/software issues or internet connectivity issues and resolving them by evaluating & analyzing. Wherever mandatory, escalating priority issues as per client specifications. Also required are successful planning, product implementation, maintenance and follow up for all Invoay users.

Responsibilities
  • Knowledge of computer hardware and software.
  • Should have excellent communication skills (English, Hindi or any local language).
  • Willing to work in rotational shifts.
  • Prior experience in handling customers of the beauty and wellness industry is a plus.
  • Proper phone etiquette & effective listening skills.
  • Multi-tasking capabilities.
  • Ability & desire to work in a fast-paced, fun & demanding environment.
  • SQL Server Script writing skills
  • MS SQL, SQL Queries, SQL Procedures
  • Attend issues escalated by Service Desk
  • Analysis of the Issue
  • Escalate Issues to L3 team
Employment Type
Full-time
Industry
SaaS Software, POS Software, Beauty and Wellness
Job Location
Delhi
Date posted
5 November 2019
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Position: Software Specialist - Technical Support Engineer - New Delhi

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