Position title
Support & Implementation Engineer - Mumbai
Description

Acting as the lead point of contact to clients & delivering service via phone, remote connection, email or client side. Daily activities include gathering customer queries related to product features, hardware/software issues or internet connectivity issues and resolving them by evaluating & analyzing. Wherever mandatory, escalating priority issues as per client specifications. Also required are successful planning, product implementation, maintenance and follow up for all Invoay users.

Responsibilities

Knowledge of computer hardware and software.
Should have excellent communication skills (English, Hindi or any local language).
Willing to work in rotational shifts.
Prior experience in handling customers of beauty and Wellness industry is a plus.
Proper phone etiquette & effective listening skills.
Multi-tasking capabilities.
Ability & desire to work in a fast-paced, fun & demanding environment

Qualifications

Any Graduate/Post Graduate

Employment Type
Full-time
Industry
SaaS Software, POS Software, Beauty and Wellness
Job Location
Mumbai, India
Date posted
13 October 2019
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Position: Support & Implementation Engineer - Mumbai

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