Position title
Support & Implementation Expert
Description

Acting as the lead point of contact to clients & delivering service via phone, remote connection, email or client side. Daily activities include gathering customer queries related to product features, hardware/software issues or internet connectivity issues and resolving them by evaluating & analyzing. Wherever mandatory, escalating priority issues as per client specifications. Also required are successful planning, product implementation, maintenance and follow up for all Invoay users.

Responsibilities
  • Knowledge of computer hardware and software.
  • Should have excellent communication skills (English, Hindi or any local language).
  • Willing to work in rotational shifts.
  • Prior experience in handling customers of beauty and Wellness industry is a plus.
  • Proper phone etiquette & effective listening skills.
  • Multi-tasking capabilities.
  • Ability & desire to work in a fast-paced, fun & demanding environment.
Qualifications
  • Any Graduate/Post Graduate.
Employment Type
Full-time
Experience

0-2

Job Location
Delhi
PDF Export
Close modal window

Position: Support & Implementation Expert

Thank you for submitting your application. We will contact you shortly!